Returns

Sled Dog does accept returns under limited conditions. 

Any error that requires material(s) to be returned that is a result of a Sled Dog error will be the responsibility of Sled Dog. Sled Dog will make extensive efforts to correct any error with no cost to the purchaser. 

• Request for a return must be emailed to [email protected] within 7 days of the order being picked up or delivered. 
• It is the purchaser's responsibility to return the material(s) within 14 days, of the date of pick up or delivery, to Sled Dog's warehouse, even if the original order was delivered Sled Dog is not able to pick up approved returns.  
• A restocking fee of 30% will be assessed for any approved return. Unfortunately, no exceptions will be made.
• Special Order materials cannot be returned
• Customized materials cannot be returned
• Shipping / Freight / Delivery / Credit - Debit Card charges will not be refunded
• Refund payments will ONLY be given to the same person who paid for the order.  
• If a Credit - Debit card was used, the refund will ONLY be refunded to the same card it used initially as payment; refund payments will NOT be issued to any other party.  
• Any unusual potential Return situation will be handled on a case-by-case basis by Sled Dog Management.